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An intent can have several entities and even more than one entity of the same type. For example, if an intent captures users attempts at ordering a flight, the relevant entities are typically a destination, a departure city, number of tickets and so on. It is recommended to supply 5-15 example phrases for each intent […]

Create a database of replies using this data so the chatbot can use it to give customers prompt and accurate responses to their questions. We’ll cover everything you need to know about eCommerce chatbots in this comprehensive guide, from what they are to how to pick a platform and integrate one into your support strategy. […]

It allows us to extract as much information as we want from a picture and has the ability to be applied to multiple areas of businesses. Discover how training data can make or break your AI projects, and how to implement the Data Centric AI philosophy in your ML projects. So, the more layers the […]

This technology allows healthcare companies to deliver client service without compelling additional resources (like human staff). We live in the digital world and expect everything around us to be accurate, fast, and efficient. That is especially true in the healthcare industry, where time is of the essence, and patients don’t want to waste it waiting […]

Each ticket type has a selection of attributes (similar to Help Scout’s custom fields) that the agent can fill in to provide context. For instance, if your product is a mobile app, you might have a “bug” ticket type with attributes for details like which type of phone your customer is using, iOS or Android. […]